Privacy Policy

1. Introduction

Welcome to PropertyEye Hub ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at hub.propertyeye.rw (the "Platform").

PropertyEye Hub is a digital marketplace connecting service seekers with verified service providers across Rwanda's real estate value chain, including plumbers, electricians, construction firms, interior designers, and related professionals.

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, password (encrypted)
• Business Information: Company name, business registration details, physical address, service categories
• Profile Information: Business description, logo, photos, gallery images, operating hours
• Payment Information: Subscription plan details, payment transaction records (payment card details are processed by third-party payment processors and not stored on our servers)
• Location Data: Geographic coordinates for business location mapping
• Communication Data: Messages sent through our platform, customer reviews and ratings

2.2 Automatically Collected Information

• Usage Data: Pages viewed, time spent on pages, links clicked, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: User interaction patterns, feature usage statistics, performance metrics
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)

3. How We Use Your Information

We use collected information for the following purposes:

• Platform Services: To provide, maintain, and improve our marketplace services
• Account Management: To create and manage your account, authenticate users
• Business Listings: To display service provider profiles and facilitate connections with customers
• Communication: To send transactional emails, notifications, and customer support responses
• Payment Processing: To process subscriptions and maintain payment records
• Search and Discovery: To enable location-based search and relevant service recommendations
• Analytics: To understand platform usage, improve user experience, and develop new features
• Security: To detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: To comply with Rwandan laws and regulations
• Marketing: To send promotional communications (with your consent, which can be withdrawn anytime)

4. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Contractual Necessity: Processing required to fulfill our service agreement with you
• Legitimate Interests: Platform improvement, fraud prevention, business analytics
• Consent: Marketing communications, optional data collection
• Legal Obligation: Compliance with Rwandan legal requirements

5. Information Sharing and Disclosure

5.1 Public Information

Service provider business profiles (name, description, services, location, contact information, photos, reviews) are publicly visible to all platform users and search engines to facilitate service discovery.

5.2 Third-Party Service Providers

We share data with trusted third parties who assist our operations:

• Payment Processors: Stripe and other payment gateways (for subscription processing)
• Cloud Hosting: Neon, Railway (for secure data storage)
• Email Services: For transactional and notification emails
• Analytics Providers: For platform performance monitoring (anonymized data)

5.3 Legal Requirements

We may disclose your information if required by Rwandan law, court order, or governmental authority, or to protect our rights, property, safety, or that of our users.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

6. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Password hashing using bcrypt with salt
• Secure database storage with access controls
• Regular security audits and updates
• Limited employee access to personal data
• Secure backup and disaster recovery procedures

While we strive to protect your data, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Withdraw Consent: Opt-out of marketing communications anytime
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@propertyeye.rw or call +250788304529. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

• Active Accounts: Data retained while account is active
• Deleted Accounts: Data deleted within 90 days, except as required by law
• Transaction Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized and aggregated after 24 months

9. Children's Privacy

Our Platform is not intended for users under 18 years old. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your data is primarily stored in Rwanda and may be transferred to cloud servers in the European Union for backup and redundancy purposes. We ensure adequate safeguards are in place for any international transfers.

11. Third-Party Links

Our Platform may contain links to external websites operated by service providers or partners. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our Platform. The "Last Updated" date at the top indicates the latest revision. Continued use of our Platform after changes constitutes acceptance of the updated policy.

13. Rwandan Data Protection Law Compliance

PropertyEye Hub complies with all applicable Rwandan data protection laws and regulations, including guidelines from the Rwanda Utilities Regulatory Authority (RURA) and the Ministry of ICT and Innovation.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: