Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, improve your browsing experience, and provide website owners with valuable information about how the site is being used.

PropertyEye Hub uses cookies and similar tracking technologies to enhance your experience on our platform at hub.propertyeye.rw. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are necessary for the Platform to function properly and cannot be disabled:

• Authentication Cookies: Remember your login status and keep you signed in securely
• Session Cookies: Maintain your session as you navigate through different pages
• Security Cookies: Protect against fraudulent activity and enhance platform security
• Load Balancing Cookies: Distribute traffic across servers for optimal performance

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Preference Cookies: Remember your language preference, location settings, and display preferences
• User Interface Cookies: Store your chosen filters, sorting options, and map view settings
• Favorites Cookies: Track businesses you've saved to your favorites list
• Search History: Remember recent searches to provide quick suggestions

2.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Platform:

• Usage Analytics: Track pages visited, time spent, and user flow through the site
• Performance Monitoring: Identify slow-loading pages and technical errors
• A/B Testing: Compare different versions of features to improve user experience
• Error Tracking: Detect and diagnose technical issues

2.4 Advertising and Marketing Cookies (Optional)

With your consent, we may use cookies to deliver relevant content and measure campaign effectiveness:

• Behavioral Advertising: Show relevant service provider suggestions based on browsing history
• Marketing Campaigns: Track effectiveness of promotional campaigns
• Retargeting: Display relevant ads on other websites you visit
• Conversion Tracking: Measure success of marketing initiatives

3. Third-Party Cookies

PropertyEye Hub uses services from trusted third-party providers who may set their own cookies:

Note: We carefully select third-party providers that comply with data protection regulations. However, we do not control their cookies or privacy practices. Please review their privacy policies directly.

4. How We Use Cookies

PropertyEye Hub uses cookies for the following purposes:

• Account Security: Keep your account secure and prevent unauthorized access
• User Experience: Remember your preferences and provide personalized content
• Platform Performance: Monitor and optimize loading times and technical performance
• Search Functionality: Improve search results based on popular queries and user behavior
• Feature Development: Understand which features are most valuable to users
• Business Insights: Provide service Providers with anonymized analytics about listing performance
• Fraud Prevention: Detect and prevent fake accounts, spam, and malicious activity
• Customer Support: Help troubleshoot issues you report to our support team

5. Managing Your Cookie Preferences

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View and delete cookies currently stored on your device
• Block all cookies from being set
• Block third-party cookies only
• Clear all cookies when you close your browser
• Create exceptions for specific websites

5.2 Platform Cookie Preferences

You can manage PropertyEye Hub-specific cookie preferences through your account settings:

• Log in to your account
• Go to Settings → Privacy → Cookie Preferences
• Toggle different cookie categories on or off
• Save your preferences

5.3 Impact of Disabling Cookies

If you disable cookies, some features of PropertyEye Hub may not function properly:

• You may need to log in every time you visit
• Your preferences and settings won't be saved
• Favorites and saved searches won't persist
• Some interactive features may be unavailable
• Payment processing may not work correctly

6. Mobile Applications

When we launch mobile applications, we may use mobile device identifiers and similar technologies that function like cookies. These will be covered in an updated version of this policy. You can control these through your mobile device settings.

7. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals websites you don't want to be tracked. Currently, there is no standard for how websites should respond to DNT signals. PropertyEye Hub does not currently respond to DNT signals, but we provide cookie management options described in this policy.

8. Children's Privacy

PropertyEye Hub is not intended for users under 18 years old. We do not knowingly collect information from children or set cookies on their devices. If you believe a child has provided us with personal information, please contact us immediately.

9. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. The "Last Updated" date at the top indicates when the policy was last revised. We will notify you of significant changes via email or prominent notice on the Platform.

10. Your Consent

By continuing to use PropertyEye Hub, you consent to our use of essential and functional cookies as described in this policy. For optional cookies (analytics and marketing), we will ask for your explicit consent through a cookie banner when you first visit our Platform.

You can withdraw your consent at any time by adjusting your cookie preferences in your browser settings or through our Platform cookie management tool.

11. More Information and Contact

If you have questions about our use of cookies or this Cookie Policy, please contact us: